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Contact Us

    shenzhen reep led lighting co.,ltd
    Contact Us:Wilson
    Major projects:+86-0189 2676 8762
    Tell:+86-0755-2952 0286(20线)
    Fax:+86-0755-2952 9020
    Address:Shiyan Street, Bao'an District, Shenzhen City Industrial Zone, three waves heart.

Service

1. Quality Assurance

    My company: "Customer satisfaction is sharp general purpose, continuous improvement is the sharp general pursuit of product quality is the lifeline of Rui Pu, Rui Pu is the leading international goal." Business philosophy, for all clients in the following round services, and in the process, continue to improve our service quality and customer satisfaction.

2. Pre-sale services

    Signed contracts with customers before, according to the actual situation, to provide customers with the best project needs analysis and project planning, formalized in the project after the contract, customer demand and the characteristics of our products combined in the design the maximum to meet customer demand.

3. Service

  (1). Warranty period:
     Our company provides LED screen, one year from the date of acceptance of free warranty service. During the warranty period, all because of the quality or installation process-induced failure, I will provide free repair and parts replacement services.
    During the warranty period, I will be arranged twice a year for technicians to install the LED screen on site repair and maintenance.

  (2). Warranty period:
     Our company's LED screen outside the warranty period, providing life-long maintenance paid in accordance with the relevant provisions of the State to receive parts and maintenance expenses ﹑ hours fee and travel expenses.

4. Service policy

   At the same time, I am in the service, the emphasis on "easy", "fast", "time" the three principles, mainly reflected in:

  (1). Convenient:
    Modular design, simplified to maximize the tools required replacement parts and procedures; my company provides telephone, fax and email contact around the clock to facilitate customer inquiries.

  (2). Shortcut:
     Modular product design, component maintenance and changing convenience; my company provides 24-hour hotline online web services and to ensure that customers get the feedback the first time responses.

  (3). In a timely manner:
     My company provides spare parts, in the event of failure to provide timely manner for replacement parts; my company with a professional maintenance team, the customer can not be resolved the failure, after receiving the fault report 12 hours in response.

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